FAQs
Find answers to our most frequently asked questions.
Frequently asked questions
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Are these original paintings or prints?
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Every piece begins as an original hand-painted work on canvas. Once an original sells, we offer gallery-quality prints and canvas reproductions in a range of sizes.
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Can I commission a custom portrait?
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Yes! Custom pet, family and celebrity portraits are one of Ocean's most popular offerings. Send us a clear photo and we'll paint it in his signature impressionistic style.
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How long does a commission take?
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Most commissions are completed within 4 to 6 weeks depending on size and the current queue. We'll give you a timeline before you commit.
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How is the artwork shipped?
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Originals and canvas prints are carefully packed, insured and shipped worldwide. Paper prints ship flat or rolled depending on size.
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What if a piece I love is already sold?
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If the original is gone, we can almost always produce a print or canvas of it. Just reach out and we'll let you know your options.
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What is your return and exchange policy?
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We do not offer refunds, but every eligible Ocean Clark artwork is backed by our 100% Lifetime Guarantee. You can exchange a piece for another Ocean Clark work at any time, subject to a 30% exchange fee plus any price difference and shipping. If your artwork arrives damaged, we will exchange it at no cost when reported within 30 days. Custom commissions and personalized artwork are final sale.
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.